FAQ back ()

No. Plants are living and perishable products, therefore they cannot be returned. If you have any problems upon receipt, please contact us within 48 hours.

Send it to us within 48 hours:

• a photo of the plant,
• your order number,
• a brief description of the problem.

Email: contact@revetaplante.fr

Only non-living products (pots, accessories, decorations, etc.) can be returned within 14 days if they are:

• new,
• not used
• in their original packaging.

Return address:

Dream Your Plant – Returns
16 rue Marcel Proust
41100 Vendôme
France

Return shipping costs are the responsibility of the customer. The package must be sent with a tracking number .

After receiving and verifying the return, the refund is issued within 14 days via the original payment method.

No. Gift cards cannot be refunded.

If it was received in good condition, this falls under the category of maintenance. However, we remain available to advise you!

Orders are usually delivered within 3 to 7 working days , depending on the destination.

We use specially designed packaging to protect the plant and keep it stable throughout transport.

Yes. As soon as your package is shipped, you will receive a tracking number to track it in real time.

Contact us immediately. We will open an investigation with the carrier and offer you a solution.